// Incident Response

Incident Response

Full-lifecycle incident management from triage through to recovery. Available 24/7 with global coverage across ransomware, BEC, APT, and cloud incidents.

< 1 Hour Response 🌍 Global DFIR Specialists 🔒 24/7 Support

When Every Minute Counts

An incident without experienced responders is a breach that keeps getting worse. Attackers dwell in environments for days or weeks before you detect them. The decisions you make in the first 24 hours determine whether you recover quickly or spend six months rebuilding.

Binary Response operates 24/7 with practitioners from hundreds of real-world engagements. We don't send junior analysts — you get experienced DFIR professionals from the first call.

24/7
Always available
<1hr
Avg. first response
15+
Countries covered
100+
Incidents completed

What We Handle

  • Ransomware — containment, scoping, recovery, and negotiation advisory
  • Business Email Compromise (BEC) — investigation, account remediation, and financial recovery guidance
  • Advanced Persistent Threat (APT) — detection, eradication, and dwell-time analysis
  • Insider threat — covert investigation, evidence preservation, HR and legal liaison
  • Cloud incidents — M365, Azure, AWS, Google Workspace
  • Data breach scoping — identify what was accessed, by whom, and when
  • DDoS and extortion — crisis management and recovery

Our Methodology

Structured around NIST SP 800-61 and SANS PICERL. Every engagement produces a documented chain of evidence.

01
Triage
Scope the incident. Identify affected systems, attack vector, and immediate containment priorities.
02
Contain
Isolate affected systems. Preserve evidence. Stop the bleeding without destroying your ability to recover.
03
Investigate
Full forensic examination of endpoints, logs, network traffic, and cloud telemetry. Establish root cause and attacker timeline.
04
Recover
Eradicate the threat. Rebuild cleanly. Validate recovery. Deliver a defensible post-incident report.

Deliverables

  • Executive incident summary (board-ready)
  • Technical forensic report with timeline, indicators of compromise (IoCs), and root cause
  • Evidence package for insurers, regulators, and legal proceedings
  • Remediation and hardening recommendations
  • Regulatory notification support (ICO, PRA, FCA where applicable)

Frequently Asked Questions

How quickly can you respond?

Retainer clients receive a response within 1–4 hours depending on tier. Ad-hoc clients are typically engaged within a few hours of first contact. Out-of-hours response is included — incidents don't respect business hours.

Do you work remotely or on-site?

Both. Most containment and investigation work is remote, which is faster and sufficient for the majority of incidents. On-site deployment is available for situations that require physical access to systems or where a physical presence is needed for stakeholder confidence.

Can you work alongside our existing IT team?

Yes — and we regularly do. We'll establish clear lanes of work immediately so your team and ours aren't stepping on each other. We brief your team at each stage and hand back cleanly at the end.

What information do you need to get started?

A brief description of what you're seeing, contact details for your technical and business leads, and access to whatever logging or telemetry you have. We can work with limited visibility and build from there.

Will you handle communications with our insurer?

Yes. We're experienced in working with cyber insurers and their requirements. We can brief your broker directly and provide the documentation they need to assess the claim.

Need Incident Response Right Now?

Contact our team for immediate support.

⚡ Contact Us

Frequently Asked Questions

What qualifies as a cyber incident?

Any event that compromises the confidentiality, integrity or availability of your systems or data. This includes ransomware attacks, business email compromise, unauthorised access, data exfiltration, insider threats and cloud security incidents. If something feels wrong, contact us — we can help you triage within minutes.

How quickly can you respond?

We aim to have a senior responder engaged within 1 hour of your initial contact. For retainer clients, guaranteed response times are even faster. Our team operates 24/7/365 across UK and international time zones.

Do we need to preserve evidence before calling you?

Ideally, yes — but don't let evidence preservation delay your call. The single most important thing is to avoid turning off or reimaging affected systems. We'll guide you through evidence preservation steps on the first call.

What's the difference between incident response and digital forensics?

Incident response is the full lifecycle — containment, eradication, recovery and lessons learned. Digital forensics is one component: the detailed technical investigation that determines what happened, when, and what data was affected. We provide both as part of our IR service.

Can you help with regulatory reporting?

Yes. We help organisations meet their ICO notification obligations under UK GDPR (typically within 72 hours of becoming aware of a personal data breach). We also support sector-specific reporting requirements for FCA, NHS and other regulated entities.